Throughout the taping, TNA plugged that fans could take their picture with Jeff Hardy at the end of the taping for $25. However, when it came time for Hardy to come out, he insulted Jeremy Borash (who had introduced him to the crowd) and told the fans to go take their money and "go buy groceries."
Hardy then went to the back and didn't return. After several minutes, TNA and Universal Studios employees, who were completely confused and caught off guard by the situation, began refunding the money.
There were quite a few fans, particularly families with young children, that were upset about the scene. I can't imagine that was a planned spot, since it took place at the end of the night and it wouldn't have served any purpose to get the crowd to turn against Hardy at that point